Vector Networks Adds Web-based Issue Tracker to its IT Asset Management Solution Family
Sheffield (UK) and Atlanta, Montreal (PRWEB) June 28, 2008 -- Vector Networks (http://www.vector-networks.com/) today announced the introduction of a family of Web-based business process and issue tracking solutions under the Vector Issue Tracker label.
Vector Issue Tracker incorporates a core issue tracking and escalation engine, together with a family of templates which provide data views and workflows tailored to match frequently demanded requirements. Examples are -
? Customer (end-user) Support
? Partner (VAR, Service Provider etc) Support
? Software Change Management
? Corporate Governance procedures
? Rectification Management
? Inventory Tracking
With IT asset management becoming more seamlessly integrated into overall business management, Vector field engineers were finding that customers had a need to layer the capabilities of Issue Tracker onto their Vector IT Asset Management installations.
The technology of Vector Issue Tracker will be familiar to users of Vector's existing HelpDesk IT support solution. Both are based on the proven Census Issue Tracking engine of Vector's Metaquest subsidiary. With a diverse multi-national customer base, Census has evolved important integration features, such as Active Directory integration, email integration, team working and Service Level Agreement support.
The definition and provision of the Vector Issue Tracker templates capitalises on several years of experience of supplying Census into the areas of requirement listed above. The Census brand-name will be progressively retired, and replaced by the expanded Vector Issue Tracker range. The change places the business process management capabilities evolved in Census at the heart of Vector's product strategy going forward.
About Vector Networks
Based in Atlanta, GA, Vector Networks specialises in solutions for desktop asset and service management. Its PC-Duo brand is synonymous with high-quality enterprise-grade remote control. Vector Networks solutions have been installed and supported in over 20 countries since the company's inception 15 years ago. With development teams in Montreal and Russia, and a highly mobile sales and support team, the company understands the needs and challenges of multi-site organisations. Vector recently became an Integration Partner for the application streaming and virtualization products of Endeavors Technologies Inc (www.endeavors.com).
###
Related Articles:
Young Adults of Gatehouse Academy Raise $30,000 to Support the Make a Wish Foundation
The residents of the Gatehouse Academy long-term drug rehab program for young adults have raised over $30,000 to benefit the Make a Wish Foundation.
Why You Need A Website Gestalt
'Wired' magazine published an intriguing article entitled 'Very Short Stories' where they asked a number of authors to create a story in only six words. At first this seems to be an impossible task, but as you'll see it's an excellent example of how the principles of Gestalt can help marketers develop powerful marketing messages on their websites or in any other marketing venue.
Seshn.com Mixes Action Sports, Music and Art with New Lifestyle Community Website
Qliq Media, a new digital media company announces the launch of a new lifestyle community called Seshn.com. Seshn is a niche blog network focused on skateboarding, snowboarding, surfing and the lifestyle that surrounds these sports. By focusing not just on the sports themselves, Seshn is trying to bring the culture to the forefront of the community and make sure that it doesn't go unnoticed.
Free Website Promotion Guide - Website Promotion Mistakes
When webmasters have created their final master piece, their next step is to promote, promote and promote. This is a vital step in survival of your website and will increase your sales and visitors.
Why This Is The Perfect Time To Start Charging For Website Subscriptions
If you're a writer, researcher, subject matter expert, enthusiastic hobbyist, or an authority on almost any topic, there has never been a better time to start your own subscription website or online newsletter.And if you're already publishing a hobby website, now is the ideal time to convert at least a portion of the content to fee-paid access.